Refund policy
Last Updated: August 9, 2026
At Chrysolites, we are committed to providing quality educational products and learning resources to our customers. Because many of our products are delivered digitally, we have specific guidelines regarding returns and refunds.
Digital Products
Most products purchased from Chrysolites are digital educational materials, including video tutorials, downloadable learning resources, and other digital content.
Due to the nature of digital products, all sales are generally final once the product has been delivered or accessed.
However, we understand that issues can sometimes occur. If you experience a problem with your purchase, please contact us so we can review the situation and help resolve it.
Refunds and Order Issues
You may contact us if:
- You received the wrong product.
- You received an incomplete product or missing materials.
- The product you received is significantly different from what was advertised.
- You experience a technical issue that prevents you from accessing or using the product.
- You were charged incorrectly or multiple times for the same order.
Where appropriate, Chrysolites may provide a replacement product, corrected files, access to the correct materials, or a refund.
Refund Requests
To request assistance with an order, please contact us at:
Email: support@chrysolites.org
Phone: +1 (734) 251-6993
Please include your order information, the product purchased, and a brief description of the issue. This helps us investigate and resolve your request as quickly as possible.
Physical Products
If Chrysolites offers physical educational products in the future, separate return instructions and eligibility requirements may apply to those products. Any applicable conditions will be stated on the relevant product page or provided at the time of purchase.
Our Commitment
We want every customer to have a positive experience with Chrysolites. If something goes wrong with your order, please contact us before submitting a dispute or chargeback. We will make reasonable efforts to investigate the issue and find an appropriate solution.
Chrysolites Store
Email: support@chrysolites.org
Phone: +1 (734) 251-6993